Cancellation policy

Cancellation policy

Cancellation policy for e-books and downloads that are not delivered on a physical medium. Consumers have a right of withdrawal of 14 days, which they lose, however, by agreeing to a prior start of the download.


Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform me, Ayleen Lyschamaya (Scheffler-Hadenfeldt), Walter-Friedrich-Straße 41, 13125 Berlin, Germany, phone: 0493094392281, e-mail:, by means of a clear statement (e.g. by letter or e-mail) of your decision to withdraw from this contract. You can use the sample withdrawal form below for this purpose, but it is not mandatory. To comply with the revocation period, it is sufficient that you send the notification of the use of the right of withdrawal before the expiry of the revocation period.


Consequences of the revocation

If you withdraw this contract, I reimburse you all payments I have received from you without undue delay and at the latest within fourteen days from the day on which I received the notification of your revocation of this contract. You will not be charged any fees because of this repayment.


Special notes

A right of withdrawal no longer exists after the start of the download of digitally provided content if

  1. you have previously expressly agreed that we may commence performance of the contract before the end of the cancellation period, and
  2. you have confirmed your knowledge that by giving your consent you lose your right of revocation at the beginning of the execution of the download.


Sample cancellation form

If you want to revoke the contract, please fill out this form and send it back

by e-mail to
by mail to Ayleen Lyschamaya, Walter-Friedrich-Straße 41, 13125 Berlin, Germany.

Herewith I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

  • Ordered on (*)/received on (*)
  • Name of the consumer(s):
  • Address of the consumer(s):
  • Signature of the consumer(s) (only in case of paper communication)
  • Date

(*) Delete where not applicable


Further to the General Terms and Conditions with Customer Information or to the Privacy Statement.